北京首个“线上+线下”一体化消费投诉公关机制落地东城 – 新京报

Beijing News (Reporter Chen Lin) Recently, the Beijing Municipal Market Supervision Bureau began piloting the city’s first integrated “online + offline” consumer complaint information disclosure mechanism in Dongcheng District, and at the same time established the “Consumer Rights Protection Workstation” of the Guijie Chamber of Commerce and Industry. This innovative measure marks an important step in the Chinese government’s efforts to create a consumer environment that is “safe, reliable, quality, affordable, accessible and rights protected.” Gui Street, the landmark of Beijing’s dining and nightlife economy, is home to more than 150 shops and carries an average daily passenger count of more than 10,000 people. In response to strong consumer feedback on issues such as “opaque rights protection channels and premature resolution ofdisputes”, the market supervision department innovatively launched a two-track parallel model of “online high coverage + offline accuracy”.发布投诉信息及处理结果通过国家12315平台在线公开，实现维权信息透明。利用工作站开展消费者宣传和线下体验活动，打造集投诉咨询、案例分析、风险提示于一体的消费者教育前沿。 “现在卖家投诉历史扫二维码就可以查到，而且定期举办职场维权会议，让消费更现实。”簋街一位就餐的市民说。餐厅工作人员现场演示了精彩的厨房、灶具系统，并进行了精彩的“无理由退货下线”流程。餐厅明确了“一炒一炒”的标准，为了规范和提升餐饮服务质量，开始与商圈内的会员店合作，“传承火锅餐饮风格，东城区簋街工商会致力于加强行业自律，引导商户履行主体责任。市场监管部门将以此为契机，鼓励企业建立“投诉调解室”，完善消费纠纷现场解决机制，筑牢食品安全防线，为北京国际消费中心建设注入新动力。版：张树静，纠：陈迪炎